FAQ

Products

Why choose this product over other eczema care products?

NellaDerm stands out by combining advanced technology with 100% natural, hypoallergenic ingredients. Our advanced formula not only provides immediate relief but also actively repairs the skin barrier, reduces inflammation, and promotes long-term skin health, ensuring your skin stays nourished, balanced, and resilient.

Can I apply it more than 2x per day?

Absolutely! For best results, we recommend applying NellaDerm 2–3 times daily. However, you can use it more frequently, especially during flare-ups. Our gentle, 100% natural formula is specially formulated for frequent application, ensuring continuous hydration and soothing relief. Regular use helps lock in moisture and supports your skin's natural healing process.

How quickly can I expect results?

Most users report a noticeable reduction in itchiness and pain shortly after the first use, with significant visual improvements within 48 hours. NellaDerm’s unique formula offers immediate relief from irritation, actively repairs the skin barrier, and balances the microbiome. With consistent use, you’ll experience continuous enhancements in skin resilience and overall health. Over time, regular application helps reduce the frequency of flare-ups and strengthens the skin for long-lasting protection and health.

What if this product does not help my skin?

We believe wholeheartedly in the power of our products and offer a 100% satisfaction guarantee. In the case that you are not satisfied after using any NellaDerm product on your skin for any reason, email support@nelladerm.com to receive a full refund.

What parts of my body can I use this product on?

NellaDerm is safe for use on all areas of your body, including the face, hands, arms, and legs. It’s gentle enough for babies and during pregnancy, making it ideal for even the most delicate skin.

Is this safe to use on my eyelids?

Yes, NellaDerm products are formulated with gentle, hypoallergenic, natural ingredients and are safe for use on sensitive areas, including the eyelids. However, we recommend applying a small amount of this or any products to test for any individual sensitivities and avoiding direct contact with the eyes. If irritation occurs, discontinue use and consult a healthcare professional.

Is this product safe to use on babies?

Yes, NellaDerm products are safe for use on babies. Our formulations are 100% natural, hypoallergenic, and free from steroids, making them gentle enough for infants' delicate skin.

Is this product safe to use when pregnant?

Yes, NellaDerm products are safe to use during pregnancy. Our formulations are 100% natural, hypoallergenic, and free from steroids, making them gentle enough for use during pregnancy. We prioritize safety and effectiveness, ensuring our products provide soothing relief without harsh chemicals

I use other serums and creams. Can I add this to my current routine, or does this interact with any other ingredients? What order should I apply these products in?

Yes, you can safely add NellaDerm to your current skincare routine. Our formula is 100% natural, hypoallergenic, and designed to work without interacting negatively with other products.

For best results, apply NellaDerm after cleansing and before heavier creams or oils. If you're using other serums or treatments, apply NellaDerm after any water-based products but before thicker, oil-based moisturizers. This ensures its active ingredients penetrate effectively while locking in moisture. If you have specific concerns about ingredient interactions, consult with your dermatologist.

Do I still need to apply sunscreen during the day?

Yes, it’s essential to apply sunscreen during the day, even when using NellaDerm. While NellaDerm helps repair and protect your skin, it does not provide sun protection. Sunscreen shields your skin from harmful UV rays, which can aggravate eczema and compromise skin health. For best results, apply NellaDerm first, allow it to absorb fully, and then follow with a broad-spectrum sunscreen.

What is the product’s shelf life?

Our products are formulated with natural ingredients and have a shelf life of 12 months when stored at room temperature. To ensure optimal effectiveness, we recommend using the product within this timeframe.

 

Do I need to store the product in the fridge?

No, refrigeration is not necessary. Store the product in a cool, dry place away from direct sunlight to maintain its quality and effectiveness.

Will this product help psoriasis?

NellaDerm is specifically formulated for eczema-prone skin, but its natural, anti-inflammatory ingredients may also provide relief for psoriasis symptoms, such as dryness, irritation, and inflammation. However, psoriasis and eczema have different underlying causes, so results may vary. 

How long will it take to see a difference in my skin?

Many users report visible improvements in skin inflamation, itchiness and pain shortly after the first use, including reduced irritation and better hydration. For long-term results, such as stronger skin and fewer flare-ups, consistent use over several weeks is recommended. Individual results may vary depending on the severity of your skin condition and your overall skincare routine.

 

When should I use NellaDerm’s products?

For best results, apply NellaDerm twice daily—once in the morning and once before bed. You can also reapply as needed throughout the day during flare-ups or if your skin feels dry or irritated. Always use it after cleansing and before heavier creams or oils to maximize absorption and effectiveness.

 

 

How should I layer NellaDerm’s products with other skincare products?

For best results, apply NellaDerm after cleansing and before heavier creams or oils. If you're using other serums or treatments, apply NellaDerm after any water-based products but before thicker, oil-based moisturizers. This ensures its active ingredients penetrate effectively while locking in moisture. If you have specific concerns about ingredient interactions, consult with your dermatologist.

 

 

How does NellaDerm compare to other eczema treatments?

NellaDerm stands apart because it delivers clinical-grade results with 100% natural, hypoallergenic ingredients. Unlike other products that may focus solely on temporary relief, our triple-action formula repairs the skin barrier, controls inflammation, and balances the microbiome for long-term skin health.

 

Is NellaDerm steroid free?

Yes, NellaDerm products are completely steroid-free. Our formulations utilize 100% natural, hypoallergenic ingredients to provide effective relief without the potential side effects associated with steroids

 

What is the advanced science used in NellaDerm’s formulation?

NellaDerm’s science-driven formulation combines precisely balanced emollients like shea butter and beeswax to lock in moisture while allowing skin to breathe. Anti-inflammatory botanicals, including chamomile and calendula, are blended to soothe irritation without causing sensitization. Grapeseed oil, honey, and vitamin E provide antioxidant and antimicrobial protection, supporting skin health without disrupting the microbiome. Emu oil enhances penetration, delivering active ingredients deep into the skin to target inflammation and promote gentle, controlled healing. This ensures effective, safe care for eczema-prone skin.

 

What are the ingredients used in NellaDerm products?

NellaDerm products are made with natural ingredients designed to calm, restore, and protect eczema-prone skin. Key ingredients include emu oil to enhance absorption, grapeseed oil to protect against stressors, calendula to promote collagen, and vitamin E for antioxidant support. Shea butter and sweet almond oil nourish and lock in moisture, while honey, chamomile, and beeswax soothe irritation and create a breathable, protective barrier. These gentle yet effective ingredients work together to strengthen and heal your skin.

 

Ordering

When will my order ship?

Orders are typically processed and shipped within 1-2 business days after purchase. Once your order is dispatched, you'll receive a confirmation email with tracking information. Delivery times may vary based on your location and the shipping method selected at checkout. Please note that during peak periods or holidays, processing times might be slightly extended.

Can I cancel my order?

Yes, you can cancel your order if it has not yet been processed for shipping. To request a cancellation, please contact our customer support team at support@nelladerm.com as soon as possible and provide your order details. If your order has already been shipped, cancellations will no longer be possible, but you can still initiate a return or exchange in accordance with our return policy.

Shipping

How long does order processing take?

Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays are processed the next business day.

What are the shipping rates and delivery times?

Standard shipping takes 5-7 business days. Expedited shipping delivers within 2-3 business days. Rates are calculated at checkout based on weight and destination.

What shipping options do you provide?

We offer standard and expedited shipping options to accommodate your delivery needs. Shipping times and costs vary based on your location and the selected service. Detailed information is available during the checkout process.

Where do you ship to?

We currently ship to addresses within Canada and the United States. For international shipping inquiries, please contact our customer support team at support@nelladerm.com.

Can I get a refund?

Yes, we offer a 100% satisfaction guarantee. If you're not satisfied with your NellaDerm product for any reason, please email  support@nelladerm.com within 30 days of purchase to initiate a full refund.

Subscription

Which items are eligible for a subscription?

Currently, our subscription service is available for EcsStick and Eczcare. Eligible products will have a "Subscribe & Save" option on their product page for your convenience.

What if I want to cancel?

You can cancel your subscription anytime. Simply send us an email at support@nelladerm.com and follow the steps to cancel. No fees, no hassle—your satisfaction is our priority!

When will my card be charged?

Your card will be charged on the same day your subscription order is processed. You’ll receive a reminder email a few days before your renewal date, so you can make any changes if needed.

Can I return a subscription order?

Yes! Subscription orders are eligible for returns within 30 days of delivery. Please contact our customer service team to initiate a return and ensure a smooth process.

Still have questions? Email support@nelladerm.com and our team will be happy to help you out!

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